Identity and Address of the Data Controller
Dorcil de Jhomms SA de CV, operating under the brand Agama®, with registered address at Avenida 4 número 235, Colonia General Ignacio Zaragoza, Alcaldía Venustiano Carranza, C.P. 15000, Mexico City.
We collect customer data through four channels: directly at our points of sale, through online corporate sales services, via authorized transfers, and through public sources permitted by law.
I. What Personal Data Do We Collect?
The data we may collect includes:
- Full name
- Address (street, number, neighborhood, municipality, postal code)
- Home telephone number
- Email address
- Tax information (RFC, tax address, company name)
- Financial data (card number, expiry date)
The company will not collect or process sensitive personal data. In the event of interaction through social media, we may obtain public profile information solely to respond to requests.
II. For What Purposes Do We Use Personal Data?
Primary purposes (necessary for the provision of service):
- Registration in our database
- Purchase tracking at points of sale and corporate sales
- Product delivery
- Handling of feedback, complaints and suggestions
- Identity and information verification
- Resolving questions about products and services
- Payment processing
- Compliance with legal requirements
- Invoicing management
- Purchase history
- Processing of ARCO rights requests
Secondary purposes (service improvement — you may opt out without affecting the relationship):
- Customer profiling
- Sending communications with offers, promotional messages and marketing purposes
- Service quality evaluation
- Statistical analysis and marketing
III. With Whom Do We Share Your Information?
The company may transfer personal data to third parties without requiring your consent in the cases established by Article 37 of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).
IV. How to Limit Use or Disclosure?
To limit the use of your data for advertising purposes, contact us at ventas@agama.com.mx stating your objection. We undertake to include your information in an Exclusion List to suspend all activities related to sending advertising and/or marketing, with a response within a maximum of 7 business days.
V. ARCO Rights
You have the right to Access, Rectify, Cancel or Object (ARCO) to the processing of your personal data. To exercise these rights, contact us at ventas@agama.com.mx.
VI. National Institute of Transparency (INAI)
If you believe your right to personal data protection has been violated, you may file a complaint with the INAI at www.inai.org.mx.
VII. Notice Updates
This notice may be modified due to new legal requirements, business needs or changes in our practices. Changes will be notified through www.agama.com.mx.
VIII. Acceptance
By using our services or purchasing our products, you authorize the processing of your personal data in accordance with the terms set forth in this Privacy Notice.